Frequently Asked Questions

UPlay, an initiative by NTUC Club, is a phygital concierge offering curated recreational experiences designed to improve workers' social well-being. It partners with unions and companies to provide engaging programs, versatile venues and web portal solutions, aiming to connect people through shared interests and build communities.

UPlay offers a wide range of lifestyle activities from selected partners, catering to diverse ages and group sizes.

UPlay is a pay-per-use engagement platform where you can explore your interests through experiences and build connections with others within the UPlay Community.

We currently offer a UPlay Premium Membership. Click here for more details.

Click Sign up/Login at top right corner to register for an UPlay account.

No, you do not need to be an NTUC Member to sign up for a UPlay account. While NTUC Members enjoy exclusive benefits and discounted rates on UPlay experiences, membership is not a pre-requisite for creating an account.

UPlay offers a three tier rate pricing for experiences and bookings:

• Guest: The standard, non-member price
• NTUC Membership: A preferential rate offered to existing NTUC Union Members
• UPlay Premium: An exclusive membership that offers the lowest rate for subscribers

Your eligible member rate will be displayed directly within the experience listings only after you have signed up or logged in to your UPlay account.

UPlay Premium Membership is a premium tier membership that unlocks the best savings and perks across all eligible experiences on UPlay. Click here for more details.

The special NTUC Member Rate is exclusively for members who hold a valid NTUC Union Silver Membership card.

To ensure the rate is displayed for you, please follow these steps:

• Verify or Update Details: Go to your account -> Edit your Profile -> Ensure that you have your Mobile Number, Date of Birth and Last 4 Alphanumeric NRIC updated.

Once you've logged in with your verified credentials, you can start enjoying NTUC member rates as the eligible rate will automatically be applied to the individual deals.

Click here for a step-by-step guide on how to connect my accounts.

If you have questions about a booking, please contact the organiser using the contact information indicated on the experience listing. If the contact information is not available, please reach out to us.

Please contact the UPlay Team here and our team will be able to re-send the confirmation via e-mail within 3 working days.

Please contact us. Our team will re-send the confirmation e-mail to you within 3 working days.

Should an event be postponed or cancelled, we will inform you through the booking contact information (email or phone) you provided.

Refunds are handled on a case-by-case basis. Please refer to the Terms & Conditions on the individual listing for the specific cancellation and refund policy. If you have any further questions, please contact us.

Yes, you can purchase tickets for someone else or as a gift. If it's an online experience, you're welcome to log in and join us virtually.

Corporate and group orders are subject to the availability of the specific experiences on UPlay. Look for a bulk order enquiry option on the specific experience page to see if it's available. Alternatively, please contact us for assistance.

We collect essential contact information primarily to keep you promptly informed about your orders.

This is crucial for communicating important updates, such as:

• Venue changes
• Event postponement
• Cancellations

Collecting this information ensures we can reach you immediately if anything affects your purchased tickets or services.

We accept all major credit cards, including Visa and Mastercard.

The UPlay Premium Membership is an exclusive, low-cost subscription designed for our most active members. It's the ultimate key to unlocking the maximum value from UPlay's curated recreation experiences, giving you unparalleled savings on all eligible deals and access to special community perks.

As a Premium Member, you get the best of UPlay, including:

• Rock-Bottom Member Pricing: Gain access to the absolute lowest, most exclusive pricing for all eligible deals on travel, staycations, dining, workshops, and more. This is the core financial benefit.
• Priority Access & Early Bird Deals: Get a head start! Be the first to know about and book limited-slot experiences, new product drops, and flash sales before they are released to everyone else.
• Member-Only Experiences: Access exclusive UPlay-hosted physical and digital events, networking opportunities, or special content specifically for Premium members.

A regular UPlay account is free and is perfect for browsing and making occasional purchases. The Premium Membership transforms your shopping experience by providing significant cost savings, benefits, experiential perks, and more.

The Premium Membership starts at an incredibly low price, as little as $2 per month.

Your initial membership fee will be billed immediately upon sign-up. All subsequent renewals will be billed automatically on the same day of the month/quarter/year, depending on your selected plan.

Click here to sign-up.

At this time, we do not offer a pausing option. If you need a break, you can cancel your subscription and easily resubscribe when you're ready to enjoy the benefits again.

Your exclusive access to rock-bottom pricing, early bird deals, and all other Premium perks will continue right up until the last day of your current paid billing cycle. After that, your account will automatically revert to a standard account.