These UPlay Premium Membership Terms and Conditions are an integral part of the Terms and Conditions of Use of our Website and should be read together. In the event of any conflict, inconsistency or ambiguity between these UPlay Premium Membership Terms and Conditions and the Terms and Conditions of Use of our Website, these UPlay Premium Membership Terms and Conditions shall take precedence over the Terms and Conditions of Use of our Website.
Words not defined in these UPlay Premium Membership Terms and Conditions shall have the same meaning as in the Terms and Conditions of Use of our Website, unless expressly provided otherwise.
Eligibility: UPlay Premium Membership is available to NTUC members and members of the public.
Subscription Term: Unless otherwise specified, your subscription shall be for a period as made available to and selected by you upon sign-up (“Subscription Term”).
Automatic Renewal: Your subscription will automatically renew at the end of each Subscription Term unless cancelled before the renewal date.
Billing Cycle, Automatic Billing and Payment Method:
- UPlay Premium membership fees (“Membership Fees”) shall be paid upon subscription and in advance on the first day of every successive Subscription Term.
- Payment of Membership Fees shall be by way of GIRO or credit/debit card.
- For subsequent renewals, Membership Fees will be billed automatically to the payment method as selected by you at the point of subscription.
- In the event of a failed attempt to charge to your selected payment method (e.g. if your payment method has expired), UPlay reserves the right to retry charging your payment method. If the second attempt to charge your selected payment method fails for any reason whatsoever, UPlay reserves the right to terminate your subscription.
Differentiated Pricing: UPlay reserves the right to offer different Membership Fees to different categories of subscribers.
Non-Refundable Fee: Membership Fees are non-refundable. UPlay does not provide pro-rated or partial refunds for cancellation before the expiry of a Subscription Term. Any cancellation of your subscription will take effect from the start of the next Subscription Term.
Price Changes: UPlay reserves the right, at any time and from time to time, to adjust the Membership Fee.
- Members will be notified of any price adjustment at least 30 days before the renewal date.
- If you do not accept the price change, you may cancel your subscription to UPlay Premium Membership in accordance with the cancellation terms below.
- If you do not cancel your subscription before the expiry of your current Subscription Term, your subscription will be automatically renewed at the new Membership Fee applicable at such time, without any additional action by you, and you authorise us to charge your selected payment method for such amount for each subsequent renewal.
Premium Benefits and Deal Usage
- Non-Transferable: UPlay Premium Membership is for the sole use of the registered account holder and is strictly non-transferable and non-shareable.
- Deal Availability: Benefits such as Rock-Bottom Member Pricing and Priority Access are subject to the respective Vendor’s inventory and availability. UPlay does not guarantee the availability of any specific deal or slot.
- Early Bird Advantage: Priority Access provides a time window (of such duration as determined by UPlay in our sole and absolute discretion) for early booking but does not guarantee successful booking for limited-slot experiences.
- Deal-Specific Terms: All purchases made through our Website are subject to the specific terms and conditions of sale or service of the Vendor (e.g., cancellation policy, validity period of the voucher/booking). UPlay is not responsible for the Vendor’s fulfilment of the package(s), product(s) and/or services listed and purchased on our Website or the Vendor’s performance of specific terms and conditions of sale or service.
- Benefit Modification: UPlay reserves the right to add, modify, or remove any premium benefits or features (e.g., specific exclusive events or partners) at any time and from time to time, with reasonable notice where practical.
Cancellation and Termination
- Cancellations: You may cancel your subscription by accessing the cancellation function via the ‘Subscription’ section in your account profile.
- Retention of Benefits: Upon cancellation, you will retain the full UPlay Premium Membership benefits until the end of the current paid Subscription Term, after which your account will revert to a standard non-Uplay Premium Membership account.
- No Suspension by Member: You are not entitled to suspend your subscription at any time during the subsistence of any current paid Subscription Term.
- Availability: UPlay does not guarantee that the UPlay Premium Membership subscription service will always remain available and UPlay reserves the right to withdraw, cease or terminate the provision of UPlay Premium Membership subscription service at any time without ascribing any reasons. If UPlay withdraws, ceases or terminates the provision of UPlay Premium Membership subscription service, such service will be available to you until the end of your current paid Subscription Term.
- Termination by UPlay: UPlay reserves the right to restrict, suspend or terminate your subscription to UPlay Premium Membership if you breach any of these UPlay Premium Membership Terms and Conditions and/or the Terms and Conditions of Use of our Website, with or without notice and without further obligation or liability to you. For the avoidance of doubt, any termination of your account on our Website will result in an automatic termination of your subscription to UPlay Premium Membership. In such event, there will be no refund of any Membership Fee (or part thereof) for the unutilised portion of your paid Subscription Term.
Alteration of these Terms and Conditions
UPlay reserves the right to alter, update or modify these UPlay Premium Membership Terms and Conditions from time to time and without giving any reason or prior notice to you unless otherwise stated.
